Refund & Return Policy

Diagnosis & Quotation

We provide a free diagnosis on your first visit. After diagnosing your device, we give you a written quote before any repair work begins. You are under no obligation to proceed. If you choose not to go ahead with the repair after diagnosis, no charge is applied.

For subsequent visits or devices already assessed, a diagnosis fee of ₦5,000 – ₦8,000 applies and is non-refundable once the diagnosis has been completed, regardless of whether you proceed with the repair.

Repair Warranty

All repairs carried out by Renifix Technologies come with a 7-day warranty on parts and labour from the date of collection or completion. If the same fault recurs within 7 days under normal use, we will re-examine and re-repair at no additional labour cost.

The warranty does not cover:

• New physical damage, drops, or liquid exposure after collection
• Faults unrelated to the original repair
• Damage caused by unauthorised third-party repair attempts after our work
• Pre-existing conditions on other components not covered in the original repair

Parts & Components

Where parts are sourced and supplied by Renifix Technologies, they are included in your written receipt. Parts supplied by the customer are used at the customer's risk — we accept no liability for faults arising from customer-supplied components.

Parts that have been installed and used cannot be returned once fitted, as they are considered consumed in the repair process.

Refund Eligibility

You are entitled to a full refund of labour charges if:

• The repair was not carried out as described in the written quote
• The same fault recurs within the 7-day warranty period and we are unable to resolve it on a second attempt
• We caused additional damage to your device during the repair process

Refunds are not issued for:

• Change of mind after a repair is completed
• Diagnosis fees once the diagnosis has been performed
• Repairs where the customer declined our recommended course of action and a partial fix was requested instead
• Chip-level and motherboard repairs where the board has pre-existing wear or multi-fault damage — see Section 06

Deposits

For repairs requiring parts to be sourced in advance, we require a 50% deposit before purchasing. This deposit is:

• Refundable if we are unable to source the required part within a reasonable timeframe
• Refundable if the repair cannot be completed due to a fault on our side
• Non-refundable if the customer cancels after parts have already been purchased

Chip-Level & Motherboard Repairs

Advanced chip-level repairs carry inherent risk due to the nature of board-level work on aged or previously damaged hardware. Before proceeding with any chip-level repair, we require verbal or written confirmation (WhatsApp message is accepted) that the customer understands and accepts the following:

• Pre-existing wear on components may cause secondary failures during or after repair, unrelated to our work
• Renifix Technologies is not liable for pre-existing component failure unrelated to the specific repair performed
• In the event a board cannot be repaired after a good-faith attempt, the diagnosis fee is retained and no further charge applies

On-Site & Mobile Service

For on-site visits where we travel to your home or office in Abuja:

• A call-out or transport fee may apply depending on distance, agreed in advance
• If you cancel or are unavailable when we arrive, the call-out fee is non-refundable
• If a repair cannot be completed on-site and requires workshop tools, the device may need to be brought in — no additional call-out charge applies for the return visit

How to Request a Refund

To request a refund or raise a warranty claim, contact us within the warranty period:

• 📞 WhatsApp/Call: 090-1700-3469
• ✉ Email: hello@renifix.com
• 📍 In person: Nyanya-Karshi Road, Karu, Abuja, FCT

We aim to respond to all refund requests within 24 hours and resolve valid claims within 3 business days.